At Style Trend Shop, we’re committed to providing premium contemporary fashion with effortless service. Below you’ll find answers to our most common questions about shopping with us.

Product Information

What types of products does Style Trend Shop offer?
We specialize in premium contemporary fashion including:
  • Sophisticated blazers and tailored clothing
  • Seasonal must-haves like coats, jackets, and dresses
  • Curated accessories including bags, wallets, and belts
  • Footwear ranging from boots to formal shoes
  • Selected collections for boys and girls
  • Brand collaborations like our exclusive FALKE curated by REISS line
How do I know what size to order?
Each product page includes detailed size charts. For our premium contemporary pieces, we recommend checking measurements carefully as our fits may differ from fast fashion brands. If you’re between sizes or need fit advice, our customer service team at [email protected] can provide personalized recommendations.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. All orders are shipped with either DHL/FedEx (standard shipping) or EMS (free shipping), allowing you to monitor your package’s journey to your doorstep.
Can I modify or cancel my order after placing it?
To maintain our quick 1-2 day processing time, we’re unable to modify orders once placed. If you need to cancel, please contact us immediately at [email protected] and we’ll attempt to intercept your shipment.

Shipping & Delivery

What are your shipping options?
We offer two premium shipping services:
  • Standard Shipping ($12.95): Processed within 1-2 business days, delivered via DHL/FedEx in 10-15 days after dispatch
  • Free Standard Shipping: For orders $50+, delivered via EMS in 15-25 days after dispatch
*Currently unavailable in some Asian regions and remote locations.
Do you ship internationally?
Yes! We proudly offer global delivery to fashion-forward destinations worldwide, excluding some Asian regions and remote locations. Our logistics network ensures your premium purchases arrive with care and attention to detail.
What should I do if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays may occur due to customs processing or peak seasons. If your package exceeds the delivery window, please contact us at [email protected] and we’ll investigate with our carrier partners.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date for unworn, unwashed items with tags attached. Simply contact our customer care team to initiate your return. Please note:
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Final sale items are marked as non-returnable
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive email confirmation when your refund is processed.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For fastest service, we recommend placing a new order for the desired item while returning the original purchase under our return policy.

Customer Service

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Where is Style Trend Shop located?
Our headquarters are located at:
1629 South Razorback Road
Fayetteville, US 72701

Still have questions? Our fashion advisors are always happy to help at [email protected]. At Style Trend Shop, we believe your fashion journey deserves complete support from selection to delivery.