At Style Trend Shop, we take pride in offering premium contemporary fashion to our sophisticated global clientele. We want you to be completely satisfied with your purchase of our designer collections, from our curated Falke collaborations to our selection of blazers, dresses, and luxury accessories. If you’re not entirely happy with your order, we’re here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be returned in their original packaging
  • A proof of purchase or order number must be provided

Please note: For hygiene reasons, we cannot accept returns on the following items:

  • Formal shoes that show signs of wear
  • Belts that have been sized or altered
  • Any intimate apparel or hosiery from our Falke collection

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for authorization – Our team will respond within 1 business day with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your items securely – Include the original packing slip and write the RMA number clearly on the outside of the package.
  4. Ship your return – Send the package to our fulfillment center at:
    Style Trend Shop Returns
    1629 South Razorback Road
    Fayetteville, US 72701

Return Request Template

To expedite your return process, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Style Trend Shop Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify item if exchanging)] – Original payment method: [Visa/MasterCard/JCB/PayPal] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange. You will receive an email notification when this has been completed.

Refund Timelines:

  • Credit card payments (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement
  • PayPal payments: 3-5 business days for the refund to process

Please note that original shipping fees are non-refundable, except in cases where the return is due to our error (wrong item shipped, defective item, etc.).

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you will be charged the difference
  • If the replacement item is of lower value, we will refund the difference
  • Exchanges are subject to product availability

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

For our international customers (excluding some Asian regions), please note that any customs fees or import taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item from our premium collections (such as our BLAZERS, DRESSES, or Bags & wallets), please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement or refund.

For any questions about our Returns & Exchanges policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your experience with Style Trend Shop reflects the quality and sophistication of our designer collections.