Shipping Policy

At Style Trend Shop, we’re committed to delivering our premium contemporary fashion collections to our sophisticated global clientele with care and efficiency. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: We currently ship worldwide, with the exception of some Asian regions and remote locations. Any customs fees or import taxes for international orders are the customer’s responsibility and are non-refundable.

Returns & Exchanges

We want you to be completely satisfied with your purchase from our designer collections, whether it’s our curated FALKE collaborations, premium BLAZERS, elegant DRESSES, or luxury accessories. If you’re not entirely happy, we’re here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused, unworn, and in original condition with all tags attached
• Items must be returned in their original packaging
• A proof of purchase or order number must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Formal shoes that show signs of wear
• Belts that have been sized or altered
• Any intimate apparel or hosiery from our Falke collection

How to Initiate a Return or Exchange

1. Contact us at [email protected] within 15 days of receiving your order
2. Use our return request template below to ensure we have all necessary information
3. Wait for authorization – Our team will respond within 1 business day with return instructions and an RMA number
4. Package your items securely – Include the original packing slip and write the RMA number clearly on the package
5. Ship your return to:
   Style Trend Shop Returns
   1629 South Razorback Road
   Fayetteville, US 72701

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival), we will process your refund or exchange. You’ll receive an email notification upon completion.

Refund Timelines:

• Credit card payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal payments: 3-5 business days to process

Note: Original shipping fees are non-refundable, except when the return is due to our error (wrong item shipped, defective item, etc.).

Exchange Process

• We ship your replacement once the original item is received and inspected
• If exchanging for a higher-value item, you’ll be charged the difference
• If exchanging for a lower-value item, we’ll refund the difference
• Exchanges are subject to product availability

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If you receive a damaged or defective item from our premium collections (such as our BLAZERS, DRESSES, or Bags & wallets), contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement or refund.